Position –Customer Service - Team Leader
Experience: 10+ years
Job Location: Mumbai / Pune
Requirements
- Strong leadership in customer service operations with atleast 5+ years of team leading experience.
- 10+ years in Customer Services Operations of international environment / global nature
- Able to manage escalations & provide adequate solutions as per the processes and systems know how
- Interact, understand and provide solutions to stakeholder / customer management queries
- Ability to drive continuous improvement and strategic thinking.
Job Features
| Job Category | Sales Jobs |
Position –Customer Service – Team Leader Experience: 10+ years Job Location: Mumbai / Pune Requirements Strong leadership in customer service operations with atleast 5+ years of team leading...
Position – Area Manager B2B - Jaipur
Experience: 8+ years
Job Location: Jaipur
Skills Required:
- Understand and build relationship with customer in order to gain commitment for the activities proposed.
- Support to implement activities aligned to customer needs and company strategy to maintain the good relationship with existing customers.
- Support to defend and grow existing customer share of wallet through needs based and effective use of our offer under guidance.
- Holds regular meetings to agree and track KPIs with customers.
- Coordinate with Key Account team on workshop activation planning for responsible area
- Manage designated service provider for workshop activation if needed.
- Accountable to maintain a robust pipeline of prospects in HD strategic segments
- Work with Key Account sales team and planning team to define a local area business plan including target workshops, coverage, sales target, activities etc.
Job Features
| Job Category | Sales Jobs |
Position:. Area Manager B2B - Jaipur Experience: 8+ years Job Locations: Jaipur
Position: Business Development Manager
Experience: 5+ years
Job Location: Mumbai
Required Attributes but not limited to:
- Proven business development / client relationship track record in recruitment & staffing services across industries
- Develop new clients, signing new contracts, generating leads & growing strategic accounts
- Map / Create opportunities for the ready candidates available with impeccable job needs requirements
- Assisting client in adding value through strategic resource allocations, staffing needs & optimization of resources
- Leading a team of members primary from recruitment / staffing background
- Ensure team is well lead, planned, focused on deliveries
- Proactive approach, minimal supervision, focused on new & repeat businesses
- Assist clients with market information, candidates availability / suitability
- Work collaboratively with teams to match candidates with right jobs available
- Presentable, service oriented, client focused, excellent communication & client relationship skills
- Basic Computer Proficiency well versed with PPT, Excel, Word, Internet etc.
Job Features
| Job Category | Sales Jobs |
Position: Business Development Manager
Experience: 5+ years
Job Location: Mumbai
Position –Senior Customer Service Operations Manager
Experience: 10+ years
Job Location: Mumbai / Pune
Requirements
- 10+ years in customer service management within a corporate call center environment.
- Proven experience in team leadership, coaching, and managing call center metrics.
- Expertise in omni-channel customer service and CRM systems.
- Strong understanding of call center operations and metrics.
- Effective communication, coaching, and problem-solving skills.
- Experience with BOTs and process improvement initiatives.
Job Features
| Job Category | Sales Jobs |
Position –Senior Customer Service Operations Manager Experience: 10+ years Job Location: Mumbai / Pune Requirements 10+ years in customer service management within a corporate call center environm...
Required Attributes but not limited to:
- Achieving Corporate Card and BTA acquisition and sales productivity target from all payments tools
- Implementation of acquired accounts.
- Focus on T&E and Non T&E potential billing opportunities.
- Liaise with support groups to facilitate smooth implementation, issue resolutions and customer satisfaction.
- Timely and accurate sales reporting on sales force and pipeline management.
- Sales Manager with 4-8 years of relevant experience, operating in a well-defined role with available supervision.
- Faces high competition primarily in a domestic market.
- Although a technical knowledge is not necessarily required, good corporate card product knowledge is preferred.
- Good with negotiations and dealing with senior executives of mid-sized organizations.
- Basic understanding of financial levers in companies also required.
Job Features
| Job Category | Sales Jobs |
Position:.Manager Sales Experience: 4+ years Job Locations: Mumbai
