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Senior Customer Service Operations Manager
Full time
Mumbai, Pune
Posted 4 weeks ago
Position –Senior Customer Service Operations Manager
Experience: 10+ years
Job Location: Mumbai / Pune
Requirements
- 10+ years in customer service management within a corporate call center environment.
- Proven experience in team leadership, coaching, and managing call center metrics.
- Expertise in omni-channel customer service and CRM systems.
- Strong understanding of call center operations and metrics.
- Effective communication, coaching, and problem-solving skills.
- Experience with BOTs and process improvement initiatives.
Job Features
| Job Category | Sales Jobs |
